Shipping policy
Processing time
Orders are processed within [1-3] business days after payment is confirmed. Orders placed on weekends or holidays are processed the next business day. You'll receive an email with tracking information as soon as your order ships.
Shipping rates and delivery times
| Method | Delivery time | Cost |
|---|---|---|
| Standard | [5-8] business days | [$8.oo] |
| Express | [2-4] business days | [$15.00] |
| Free shipping | [5-8] business days | On orders over [$70] |
Delivery times start when your order ships, not when you place it, and are estimates only. We're not responsible for delays caused by carriers, weather, or customs.
Where we ship
We currently ship to [United States only / the United States and select countries]. If we don't ship to your location yet, contact us at support@fandluxe.com.
International orders
International orders may be subject to customs duties, import taxes, and fees charged by your country. These are not included in your order total, and the customer is responsible for paying them. Delivery times for international orders are typically [10-20] business days.
Order tracking
Once your order ships, you'll get a confirmation email with a tracking number. Tracking updates can take 24-48 hours to appear. If you haven't received tracking within [5] business days of ordering, contact us.
Address accuracy
Please double-check your shipping address at checkout. We can't change the address once an order has shipped, and we aren't responsible for orders sent to an incorrect address you provided. If a package is returned to us because of an incorrect address, the customer is responsible for paying to reship it.
Order changes and cancellations
We can only change or cancel an order before it ships. Contact us as soon as possible at support@fandluxe.com with your order number.
Lost, damaged, or incorrect orders
If your package is lost, arrives damaged, or contains the wrong item, contact us within 7 days of the delivery date (or the expected delivery date for lost packages) at support@fandluxe.com. Please include your order number and photos of any damage, and we'll make it right.
Perfume shipping
Due to carrier regulations, perfume may be restricted from some destinations or shipping methods. If your order can't be shipped as requested, we'll contact you.
Questions
For anything about your order, contact us at support@fandluxe.com.